Launch & Manage

We build your cloud foundation and run it for you — under a clear SLA — while your developers ship on top of it.

Is this the right fit?

This is for you if:

• You want us to build and operate — one accountable partner for the platform.
• You want your product engineers shipping features, not managing infrastructure.
• You need someone on call with defined response times and uptime commitments.
• Your data must stay in your environment.

If you want to own and run it yourself after the build, see Launch.

How it works

flowchart LR
    subgraph P["Propel — control plane only"]
        REG[(Reusable module library)]
        OBS[Dashboards · alerting
· on-call]
    end
    subgraph C["Your AWS accounts"]
        LIVE[Your infrastructure repo]
        CICD[Deploy pipeline]
        INFRA[Landing zone + workloads]
        STATE[(State · logs · secrets
stay here)]
        RUNNER[Deploy runner
in your account]
    end
    REG -->|proven building blocks| LIVE
    LIVE --> CICD --> RUNNER --> INFRA
    INFRA --> STATE
    STATE -.we view in place, never copy.-> OBS
    OBS -.alerts → on-call → we fix.-> INFRA

We build in your accounts, then operate it continuously. Your data never leaves your environment — we hold only the control plane (dashboards and alert routing) and act by securely assuming access when needed. Deploys and logs stay inside your account.

Who owns what

Service levels (example — set with you)

How we handle each piece

• Accounts & landing zone — Secure multi-account foundation with guardrails, audit logging, and network baseline, in your organization.
• Access — Least-privilege, time-boxed elevation for production changes, with break-glass — every action logged in your audit trail.
• Infrastructure as code & deployments — Everything as code; deploys run on a runner inside your account so execution and state never leave your environment. Your developers self-serve through paved, guard-railed paths.
• Monitoring, logs & data residency — We monitor by querying your telemetry in place — nothing is copied to us. You get your own view (dashboards scoped to you), and your logs stay in your account with enforced retention.
• Security & compliance — Security baseline plus continuous monitoring and response. We can support SOC 2 / HIPAA scopes (BAAs where PHI is involved).
• Cost management — Ongoing FinOps: budgets, spend-anomaly detection, rightsizing, and a monthly cost report you can see. (This is exactly what catches a forgotten service quietly burning money.)
• Backups & disaster recovery — We own backup plans and run periodic restore tests so recovery targets are real, not assumed.
• Incident response — 24×7 on-call with severity-based response, a status page, and blameless postmortems.

What you get

• One partner accountable for building and running your platform.
• Defined SLAs you can hold us to — and see proven in dashboards.
• Your developers shipping end-to-end on safe, paved paths.
• Your data, state, and logs staying entirely in your environment.

At the end

There's no lock-in. If you ever bring it in-house, exit is clean by design: your infrastructure is already code in your accounts, your data is already yours — we transfer the repos and runbooks and step out.