Draft

Client Offerings (Engagement Playbook)

Five ways we take on, build, and operate infrastructure for clients — pick by answering four questions, compare at a glance below, then read the one scenario that fits. Start every engagement with the Discovery Framework.

Find your path

flowchart TD
    Q1{Do you have a cloud
team & accounts?}
    Q1 -->|Not yet| I4["4 · Incubate"]
    Q1 -->|Yes, with existing infra| Q2{Operate it for you,
or augment your team?}
    Q1 -->|Yes, starting fresh| Q3{Run it after
we build?}
    Q2 -->|Operate| T3["3 · Takeover"]
    Q2 -->|Augment| E5["5 · Embed / Co-Build"]
    Q3 -->|We run it| L2["2 · Launch & Manage"]
    Q3 -->|You run it| L1["1 · Launch"]
    click L1 href "./launch.html"
    click L2 href "./launch-manage.html"
    click T3 href "./takeover.html"
    click I4 href "./incubate.html"
    click E5 href "./embed.html"
    style L1 fill:#EDEDFF,stroke:#3B54F7
    style L2 fill:#EDEDFF,stroke:#6247F5
    style T3 fill:#EDEDFF,stroke:#2E7DE0
    style I4 fill:#F3EDFF,stroke:#8A54E8
    style E5 fill:#E4E4FF,stroke:#23233A

The five paths, compared

	Launch	Launch & Manage	Takeover	Incubate	Embed
Accounts	Yours	Yours	Yours (existing)	Propel → yours	Yours
We	Build	Build + run	Operate + improve	Host + run	Co-build + advise
Standards	Propel reference arch	Propel reference arch	Conform → improve	Propel reference arch	Yours
After the build	You run it	Fully managed (SLA)	Managed (SLA)	Managed → graduates	Your team owns it
On-call	— (handover)	Propel	Propel	Propel	—
Your data & state	Client-side	Client-side	Client-side	Propel-side until graduation	Client-side
Exit story	Handover is the deliverable	Clean by design — repos + data already yours	Return ops with docs	Planned graduation trigger	Nothing to exit
Typical client	Has a team, wants a clean foundation	Wants one accountable partner	Already on cloud, ops stretched	Early-stage, no cloud team yet	Strong team wanting expertise

What holds on every path

Client data and state stay client-side (Incubate excepted, until graduation) · everything handover-ready by construction · OSS/cheap first · reusable patterns are Propel IP, your live config is yours · shared responsibility written and signed before build starts.